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Privacy Policy

Fun Zone Hamilton (“Fun Zone”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

Information You Provide

We collect personal information that you voluntarily provide when you:

  • Fill out a contact or booking enquiry form (name, email address, phone number, message)
  • Subscribe to communications or newsletters
  • Interact with us on social media

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and your visit:

  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website or source
  • Device type (desktop, tablet, mobile)
  • Approximate geographic location (country / region level only)

This information is collected through cookies and similar tracking technologies. You can change your cookie preferences at any time using the Cookie Settings link in the website footer.

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and booking requests
  • Improve our website, content, and user experience
  • Understand how visitors interact with our site (analytics)
  • Send promotional communications, where you have opted in
  • Comply with legal obligations

Third-Party Services

We use the following third-party services that may collect data:

Service Purpose Data Collected
Google Analytics (GA4) Website traffic analysis Page views, session duration, device info, approximate location
Google Tag Manager Tag management Facilitates other tracking scripts

These services operate under their own privacy policies. Common ones include:

Cookies and Consent

Our website uses cookies to enhance your experience and provide analytics. When you first visit our site you are presented with a cookie consent banner where you can choose to Accept all or Choose which cookies to allow.

Essential and performance cookies are always active because they keep the site functional and fast. Analytics cookies are opt-in: nothing is sent to the tracking services listed above until you grant consent. You can change your choice at any time via the Cookie Settings link in the footer.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law:

  • Contact form submissions: retained for up to 24 months
  • Analytics data: retained for up to 24 months, then automatically deleted by the provider
  • Cookies: individual cookie durations vary; see your browser’s cookie inspector for specifics

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you
  • Correction: request correction of inaccurate or incomplete data
  • Deletion: request deletion of your personal data
  • Objection: object to processing of your data for certain purposes
  • Portability: request transfer of your data in a machine-readable format
  • Withdraw consent: withdraw consent for analytics cookies at any time via the Cookie Settings link

To exercise any of these rights, contact us using the details at the bottom of this page.

Children’s Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us and we will promptly delete it.

Security

We implement appropriate technical and organisational measures to protect your personal information, including HTTPS encryption, secure hosting, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date below. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Last updated: June 2026

Location

Level 1 – 501 Victoria Street,
Centre Place, Hamilton
Just up the escalator!

After mall hours access? Find us down the boardwalk of the level 2 elevator.

Hours

Sunday – Wednesday
10am – 9pm
Thursday – Saturday
10am – 10pm
Escape Rooms Open at 11am
Get Directions (opens in new tab)